Frequently Asked Questions

I have a complaint

We're very sorry to hear that something went wrong and we'd like to fix it as quickly as possible. If you have a problem or complaint during your experience please bring it to the attention of the location staff at the earliest opportunity so they have the chance to put it right. We would wish you to raise any concerns immediately, rather than reporting the complaint upon your return.

If a resolution on the day has not been made to your satisfaction, please make your complaint in writing with full details including your redemption reference number. We would ask you to contact us using our online email form. Please allow upto 10 days for a full investigation and response.

Frequently asked questions

Here you can find help on things like exchanging and upgrading your gift certificates, delivery times, bringing spectators, corporate sales and much more. View all of our FAQs here

Question:How can I extend my voucher?

Question:Can I change my experience?

Question:I want to know more about Golden Moments

Question:I would like to discuss a corporate opportunity

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Birthday Present Ideas Experience Days USA Food & Drink Experiences Gift Ideas for Mothers Day Luxury Train Journeys Things to do and see in London What to do in Dublin Best things to do in Paris Things to do in Amsterdam, Netherlands What to do in Rome, Italy What to do in Berlin Luxury Trains Father's Day Ideas Experience Christmas Gifts

Find unique gift ideas for Father's Day and other special occasions at Golden Moments, choose a flexible open-dated gift experience voucher where the recipient makes their own choice. Golden Moments are collectively known as the Experience Hunters and we've been searching Europe, the USA and beyond for amazing gift experiences since 1999. With thousands of happy customers, we could just sit back, but oh no, once you start seeking experiences you just can’t stop and we’d recommend you try it too!

Since 1999, the team of Golden Moments Experience Hunters have been searching US, Europe and beyond for amazing gift experiences and activities. With thousands of happy customers, we could just sit back, but oh no, once you start seeking experiences you just can’t stop and we’d recommend you try it too! Start a Live Chat now, we're always happy to help.