Frequently Asked Questions

Can I change my date/reschedule/cancel a booking?

Once a date booking has been confirmed the experience cannot be exchanged or refunded. Confirmation documents with the booking/ticket redemption number will be sent to confirm your booking to email address you have supplied. We ask you to read this document carefully and contact us on receipt if any changes need to be made. If confirmation does not arrive within 14 days you must contact us. In the event of a recipient not attending a booking it is classed as a non-show used voucher.

Frequently asked questions

Here you can find help on things like exchanging and upgrading your gift certificates, delivery times, bringing spectators, corporate sales and much more. View all of our FAQs here

Question:How can I extend my voucher?

Question:Can I change my experience?

Question:I want to know more about Golden Moments

Question:I would like to discuss a corporate opportunity

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Find unique gift ideas for Father's Day and other special occasions at Golden Moments, choose a flexible open-dated gift experience voucher where the recipient makes their own choice. Golden Moments are collectively known as the Experience Hunters and we've been searching Europe, the USA and beyond for amazing gift experiences since 1999. With thousands of happy customers, we could just sit back, but oh no, once you start seeking experiences you just can’t stop and we’d recommend you try it too!

Since 1999, the team of Golden Moments Experience Hunters have been searching US, Europe and beyond for amazing gift experiences and activities. With thousands of happy customers, we could just sit back, but oh no, once you start seeking experiences you just can’t stop and we’d recommend you try it too! Start a Live Chat now, we're always happy to help.